chargecloud

Write-up
Partial outage of charging stations

On August 5, 2026, charging stations connected to the OCPP Broker WSProxy via Vodafone SIM cards experienced a loss of connectivity. The disruption was caused by an unintended configuration issue on Vodafone's side during a planned network update. As soon as the problem became visible, Vodafone was contacted immediately and successfully rolled back the change, restoring full connectivity.

We sincerely apologise for the inconvenience this caused and want to assure you that we have taken immediate steps to prevent a recurrence.

Preventive Steps:

Future network changes with third-party providers will be conducted within a defined maintenance frame and will include thorough validation of connectivity before and after any change is applied.

We remain fully committed to the reliability of our services and to keeping you informed transparently in the event of any disruption.

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