Write-up published
Resolved
The issue has been fully resolved. We apologize for the inconvenience caused and appreciate your understanding. If you continue to experience any issues, please reach out to our support team.
Monitoring
The underlying cause is still being investigated. In the meantime, the affected component’s performance has returned to normal levels, and our team is closely monitoring the systems to ensure continued stability. We will provide a further update and confirm resolution once we have verified that no additional issues are occurring.
Identified
The issue has been identified and a fix is being implemented.
Investigating
Customers may currently be unable to start sessions using RFID cards, the mobile app, or ad hoc charging. We are currently investigating this issue. Our engineering team is working to identify the root cause and will provide updates as we learn more. We apologize for any inconvenience this may cause and appreciate your patience.